We are committed to protecting the privacy and security of your personal information. This policy describes how we collect, use, and share your information when you use our services.
January 1, 2025
legal@dfwashington.com
SMS privacy protections included
DF Experience ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you use our website, services, and communicate with us via text messaging (SMS/MMS). We are dedicated to ensuring that your information, especially your mobile data, is handled in a safe, transparent, and compliant manner. This policy is designed to comply with applicable laws and regulations, including those governing 10-Digit Long Code (10DLC) messaging.
We collect various types of information from and about users of our Website and services, including: Information you provide to us directly: This includes personal information you provide when you create an account, purchase a membership, book a consultation, reserve the lounge, or subscribe to our text message notifications. This may include your name, email address, phone number, and any other information you choose to provide. Information collected automatically: When you visit our website, we may use cookies and other tracking technologies to automatically collect information about your equipment, browsing actions, and patterns. This information helps us analyze website usage and improve our services. SMS/MMS Data: When you opt-in to receive text messages from us, we collect your phone number and your consent to receive those messages. We also collect information about your message interactions, such as the date and time messages were sent or received.
We use the information we collect for various business purposes, including to: Provide, operate, and maintain our website and social wellness club services. Process your membership applications, lounge reservations, consultation bookings, and payments. Communicate with you about your account, event reservations, and inquiries. Send you transactional SMS notifications regarding your orders and account, as you have opted in to receive. Improve our website, membership offerings, and services. Analyze how users interact with our platform to enhance member experience. Comply with legal obligations and enforce our Terms of Use.
We do not sell, rent, or lease your personal information to third parties. We may share your information with trusted third parties who provide services on our behalf, such as our payment processors, and our technology and communication service provider (Yodie Group LLC). Service Provider Disclosure: We utilize Yodie Group LLC (or "Yodie Tech") to provide the technical infrastructure and message delivery for our text messaging campaigns. Yodie Group LLC is prohibited from using your personal information for any purpose other than providing the services requested by us. Non-Sharing Clause (Mandatory TCR/TCPA): We will not share, sell, or otherwise transfer your mobile phone number, SMS opt-in consent, or any other personal information collected through our text messaging campaigns with any third parties for marketing or promotional purposes. This data is used strictly for the purpose of sending you the transactional communications you have consented to receive. We may disclose your personal information if required by law, such as to comply with a subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
You have certain rights regarding your personal information, including: Opt-Out: You can opt-out of receiving SMS messages at any time by texting STOP to any message you receive from us. Access, Correction, and Deletion: You can request to access, correct, or delete your personal information by contacting us at legal@dfwashington.com. We will respond to your request in accordance with applicable law. Cookies: Most web browsers allow you to control cookies through their settings. You can choose to reject cookies, but this may affect your ability to use certain features on our website.
We have implemented reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Effective Date" at the top of the policy.
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at: DF Experience, legal@dfwashington.com, +1 208-400-2053
We will never share, sell, or transfer your mobile phone number or SMS consent with third parties for marketing purposes. Your mobile data is strictly used for the service communications you've consented to receive. You can opt-out anytime by texting STOP.
By using DF Experience's website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.